Customer success story
Dovetail Furniture Improves Operational Visibility with Biz-Tech Services and Acumatica
Working with Biz-Tech Services, Dovetail Furniture uses Acumatica to connect container visibility, inventory availability, order information, and reporting in a workflow designed around the way its teams serve trade customers.
Company Highlights
A Furniture Business That Depends on Connected Data
Dovetail Furniture is a Los Angeles-based importer and wholesale supplier of home furnishings. The company supplies retailers, ecommerce businesses, and interior designers, and maintains a collection that spans many home furnishing categories. It receives products from international manufacturing partners and serves customers across the United States, Canada, and Mexico.
That operating model makes reliable data central to customer service. Information about inbound freight, inventory, sales orders, and expected availability needs to be consistent across the teams that purchase, warehouse, sell, and support the collection. Dovetail's trade program already emphasizes live inventory availability and ETA updates, which makes those operational records especially important.
Acumatica Components in Use
Financial Management
Provides the financial-management foundation for the company’s Acumatica environment and reporting.
Publicly reported Acumatica Cloud ERP financial deployment
Shipping Container Management
Tracks incoming furniture containers from Asia, organizes freight documents, and supports more precise order ETAs.
Documented customer use of the Acumatica Marketplace extension
Shipping Container Management is provided by PC Bennett Solutions. View the Acumatica Marketplace listing.
Challenges Addressed with Biz-Tech Services
Limited connection between container status, inventory availability, and customer order information.
Biz-Tech mapped the workflow and configured Acumatica so operations teams could work from connected, current records.
Freight documents and expected arrival dates required consistent handling across the team.
Biz-Tech structured the related workflow, reporting, and data visibility to support clearer container updates and ETA communication.
Trade customers need dependable product availability and order information.
Biz-Tech aligned Acumatica information, reporting, and operational processes around the data needed to respond to those customer requests.
The business needs an Acumatica environment that can evolve with new products, workflows, and connected systems.
Biz-Tech provided configuration, integration, customization, and ongoing support for changing operational requirements.
How Biz-Tech Services Supports Furniture Operations
Biz-Tech Services is an Acumatica Gold Partner with experience in business applications, ERP, warehouse management, and integrations. Its Acumatica services include implementation, configuration, custom workflow automation, reporting, integration testing, and ongoing support.
The Biz-Tech team mapped Dovetail’s purchasing, inbound freight, receiving, inventory, sales order, and customer communication processes. This established which system owns each record, which data must be shared, and how the team manages exceptions as the workflow evolves.
Integrated Digital Commerce
Biz-Tech Services helps connect Dovetail's Acumatica environment with the digital systems that shape its customer experience. By aligning commerce, product information, inventory, pricing, order, and fulfillment data, the team helps keep the information behind Dovetail's online and trade-facing experiences current and usable. Learn more about Biz-Tech integration services.
Optimizely CMS and Commerce Connect
Optimizely CMS and Commerce Connect support Dovetail's digital commerce experience. Biz-Tech aligns Acumatica product, pricing, availability, customer, order, and fulfillment data so the information used by retailers and designers reflects the operational system of record. Read the Optimizely customer story.
Digital Wave PXM
Digital Wave PXM brings product information, digital assets, and product data management together. Biz-Tech supports the data flow between Acumatica and Dovetail's product experience ecosystem so catalog, product, inventory, and fulfillment information remains aligned across sales and digital channels. Read the Digital Wave PXM announcement.
Qarma
Qarma can extend Dovetail's Acumatica environment with supplier quality and inspection workflows. The integration can connect supplier activity, purchase orders, inbound receipts, item records, and quality information to give the team visibility from factory through receiving.
A Workflow Built for Dovetail Operations
The Acumatica workflow connects the information required to answer practical questions: What is on the water? When will it arrive? Which customer orders depend on it? What inventory is available now? The objective is to give the appropriate teams access to dependable operational information.
Biz-Tech configured Acumatica workflows, dashboards, reports, and integrations around those requirements. Where standard configuration was not enough, the team supported the custom extensions and connections needed to keep operational information aligned.
Outcomes
- A shared view of purchasing, inbound freight, inventory, sales orders, and customer commitments.
- Clearer container status and ETA information for the teams supporting customer orders.
- Workflows, reporting, and integrations aligned with the information each team needs to act.
- Ongoing Acumatica support as products, processes, and connected systems change.
About Dovetail Furniture
Founded in 1992, Dovetail Furniture designs and distributes home furnishings for retailers and design professionals. The company operates from the Los Angeles area and maintains showroom locations in Los Angeles, Las Vegas, and High Point.
About Biz-Tech Services
Biz-Tech Services is an Acumatica Gold Partner that provides ERP consulting, implementation, configuration, integration, reporting, workflow automation, and support. The company helps businesses shape an Acumatica environment around the way they manage orders, inventory, fulfillment, and financial information.
Discuss the Acumatica Workflow
Biz-Tech Services continues to work with Dovetail as its Acumatica needs evolve, including configuration, reporting, integration, and workflow improvements that keep operational information available to the teams that need it.
