Amazon customer handling in Acumatica depends on the fulfillment path and the customer settings in the Amazon Store: fulfillment by merchant (FBM) orders can create a customer or use a default customer, while fulfillment by Amazon (FBA) settings specify a default customer for order imports.
The Biz-Tech Services Amazon Acumatica Connector also offers separate FBM options for the shipping and billing addresses from an Amazon order. Review the customer and address on the resulting document together; an order address and the customer account are different pieces of information.
How Amazon Customer Settings Work in Acumatica
The Biz-Tech Services Acumatica Amazon Connector uses settings on the Amazon Store screen to control how Amazon orders enter Acumatica. For FBM, selecting Import Customer directs the integration to import Amazon customer information into a new customer record. If it is not selected, the order uses the default customer. The manual also describes customer creation when a customer does not already exist.
For FBA, the Customer field sets a default customer used during the order import process. The guide describes FBA orders being imported as invoices; it does not establish that the FBM customer-creation option applies to FBA orders.
Amazon Customer Mapping Step by Step
Use this sequence to check the customer outcome for each fulfillment path before processing a larger set of orders:
Identify the correct Amazon Store and determine whether the order uses FBM or FBA.
For FBM, review Import Customer and the configured default customer, as well as the separate shipping and billing address override options.
For FBA, review the Customer field and the configured order dates and statuses.
On Import Amazon Orders, choose the store and retrieval dates, select GET ORDERS, and inspect a retrieved FBM order by selecting its Order Number.
Import the selected order or use IMPORT ALL when the full displayed batch is ready. Inspect the created document and compare its customer and addresses with the source order.
For FBA, use Import FBA Orders for orders matching the configured dates and statuses, then check the resulting invoice.
Choose Between a New Customer and a Default Customer for FBM
The Biz-Tech Services Acumatica Amazon Integration provides the Import Customer checkbox under FBM customer information. When selected, customer information is imported into a new customer record. When the checkbox is clear, Amazon orders use the default customer. Review the setting for each store before an import, because it determines whether the order is associated with a default account or customer information is brought into a new record.
The guide does not explain which attributes identify an existing customer, the matching precedence, or how duplicates are prevented. Before processing a batch, review a representative order and the resulting customer record. If the expected account is not used, confirm the store settings and ask Biz-Tech Services to verify the matching behavior for your configuration.
Review Shipping and Billing Addresses Separately
For FBM, Override Ship Address Information from Amazon Order imports the destination address from Amazon. Override Bill Address Information from Amazon Order imports the billing address. These are separate settings, so check the customer, ship-to address, and bill-to address individually on a representative imported order.
Do not assume that selecting the address options creates separate Acumatica customer accounts or establishes a permanent ship-to mapping. The guide identifies the address override options but does not document such behavior. It also does not describe the full address result when each option is cleared.
Keep FBA Customer Defaults Distinct from FBM Settings
In the Biz-Tech Services Acumatica Amazon Integration, FBA settings include a Customer field for the default customer used during order import. They also include the beginning order date and a table for mapping Amazon order statuses to Acumatica statuses. Select the corresponding order status for retrieval and import, and review the resulting invoice under the documented FBA workflow.
The manual describes an FBA shipment billing-address override inconsistently: its two branches both say the option is selected, while describing different address results. Confirm the behavior in your own configuration before relying on that setting. The source does not establish a customer matching algorithm for FBA.
Check Marketplace Orders and Investigate Exceptions
The Import Amazon Orders screen retrieves orders for a Store Code and the selected Start Date and End Date. GET ORDERS retrieves the orders; importing is a separate action. Select an Order Number to inspect the source details before import, and use the resulting Acumatica document to confirm the customer and addresses.
If an order fails, the guide says the grid displays an error on the corresponding line. Hover over the red cross for more information, or open Tools > Trace for additional detail. The manual does not provide a duplicate-customer error message or guarantee that an existing record will be matched in a particular way.
For the broader import process, see How to Import Amazon Orders into Acumatica. For item mapping, see How to Map Amazon SKUs to Acumatica Inventory IDs.
Where to Check Your Amazon Customer Mapping
Use the Biz-Tech Services Amazon Acumatica Integrator to review these settings and results:
Amazon Store: verify the Store Code for the marketplace being processed.
FBM Customer Information: inspect the Import Customer setting and default customer.
FBM address options: inspect shipping and billing overrides independently.
FBA Customer: review the default customer selected for FBA orders.
FBA dates and status mapping: check whether an order qualifies for retrieval.
Import Amazon Orders: verify Start Date and End Date and review retrieved orders.
Amazon Orders: open an Order Number and inspect any reported error.
Imported sales order or invoice: compare the customer and addresses with the Amazon order.
Import grid and Tools > Trace: examine processing errors before retrying.
Amazon Customer Mapping Frequently Asked Questions
Can an FBM order use a default Acumatica customer?
Yes. The documented FBM behavior uses the default customer when Import Customer is not selected.
Can an Amazon order create a customer in Acumatica?
The Biz-Tech Services Acumatica Amazon Integrator supports importing Amazon customer information into a new customer record when the FBM Import Customer option is selected. The manual does not explain the complete matching and duplicate-prevention rules.
Does the FBA order use the same setting as FBM?
The manual describes a separate Customer field in FBA settings for the default customer. It does not say that the FBM Import Customer option controls FBA customer creation.
Why is the shipping address different from the customer default?
For FBM, the shipping address override option imports the destination address from the Amazon order. Review that option and compare the imported order with the source information.
How can I avoid creating duplicate customers?
The guide does not document a duplicate-detection rule. Review the Import Customer setting and representative imported records, and confirm the matching rules with Biz-Tech Services before a larger import.
Where do I find an order import error?
Check the affected line in the import grid and hover over the red cross for detail. Tools > Trace can provide additional information.
Work With Biz-Tech Services on Amazon Customer Mapping
Correct customer defaults, address settings, and a review of representative orders help your team confirm the intended account and address before scaling the workflow.
For help reviewing your Biz-Tech Services Acumatica Amazon Integrator configuration, visit https://biz-techservices.com to contact Biz-Tech Services.
Watch video for more details https://www.youtube.com/watch?v=TM6M2iuTFsQ
